Uber commissioned Public First to produce a new report of the impact of Uber in India as an update to its first report published in 2021. After more than a decade in India, Uber has a variety of services to fit different transport needs – covering local, intercity, and bus travel. Over the last few years, Uber’s auto and motorbike services have also grown in popularity, helping Indians connect with public transport and navigate through busy streets, while retaining the features they value in Uber’s service.

Key findings

• Uber provides earning opportunities for over a million drivers in India. In total, in 2024, we estimate that driver-partners earn an additional ₹45 billion a year in higher income through Uber, or an average of 60% more than their next best alternative type of work.
• Uber provides reliable, comfortable, and convenient travel. 84% of Indians say that the Uber app has improved the quality of transportation in India.
• Uber supports upward mobility in India. 65% of Uber drivers say that they now have more opportunities available to them.
• Uber is transforming the auto and motorbike market. We estimate that Uber Moto and Uber Auto will support ₹360 billion of economic activity in India in 2024. Over the next five years, the total size of the ride-hailing auto market – and its potential economic impact – could grow by another 50%.

Methodology 

Public First polled 1,137 India Consumers and 1,167 Indian Uber drivers between 12th Jun – 16th Jun 2024. 

Consumer results were weighted using Iterative Proportional Fitting, or ‘Raking’. The results are weighted by interlocking age, gender, and region, to Nationally Representative Proportions. Public First is a member of the British Polling Council (BPC) and abides by its rules. For more information please contact the Public First polling team: polling@publicfirst.co.uk.

Consumer Tables

Driver Tables